Romance Scams: Learn How To Spot The Signs!

Marriot Data Breach

Tips to avoid gift card scams

Recent Security Threats and Scams

Report Identity Theft
LAPFCU  877-MY-LAPFCU (877-695-2732)
Identity Theft 911

Debit Card Activation and PIN Change (Domestic): (866)762-0558
Debit Card Activation and PIN Change (International): (501)588-7531
VISA Credit Card Activation: 800-543-5073Report Lost or Stolen LAPFCU Credit, Debit or ATM cards
Dispute/Fraud Claim:
Debit/ATM Dispute Resolution: 866-484-2254
VISA Credit Dispute Resolution: 800-854-1557Lost/stolen:
Debit Card: 888-241-2510
VISA Credit Card: 800-325-3678
Identity Theft Prevention and Credit Fraud Monitoring Service
I.D. Enforcer

Credit Reporting Agency Websites

General Tips

  1. Review your credit report and look for suspicious activity at least once a year at
  2. If you have an LAPFCU loan, regularly check your credit score for free in PATROL Online Banking and in our free app.
  3. Set up text alerts for your LAPFCU credit and debit cards.
  4. Ten Online Safety Tips

Mobile Banking Safety

Connect Safely Public connections aren’t very secure; someone can steal your data or listen in on your phone call. Disabling your device’s Wi-Fi and switching to a cellular network is a good solution. And of course, don’t store your Wi-Fi password or any other password on your mobile device.
Download SafelyMalicious apps can accesses your record every letter or number you enter into your phone and send that information to someone. This is called “keylogging.” Make sure you only download apps from reputable developers. Downloading approved anti-virus software can also help.
Travel SafelyIf your device has digital locking mechanisms or password-protection, use them. Some devices require you to trace a pattern or insert a PIN. If your phone is lost or stolen, they provide you with a layer of protection against people trying to access your accounts.  If you do lose your phone, contact LAPFCU immediately.

LAPFCU Account Safety

Account AlertsChoose to receive text alerts – preset maximum transaction amount exceeded, credit limit exceeded, and preset maximum number of transactions exceeded –  that can help notify you of any suspicious account activity. Learn more here. To set up alerts:

  1. Log in to PATROL Online Banking
  2. Go to My Settings
  3. Choose Alerts and Notifications
Keep Information CurrentProvide LAPFCU with current contact information in the event that we need to get in touch with you quickly and to ensure you are receiving important notices about security issues and other important information related to your accounts. To update your contact information, including address, telephone numbers, and email:

  1. Log in to PATROL Online Banking
  2. Go to Online Services
  3. Choose Update Contact Information
Add a PasswordLAPFCU provides members with the option to add a password to their accounts. We use this password to verify your identity when you call the credit union, thus providing you with an added measure of safety and convenience. To add,  change, or delete an account password, simply complete and submit our Password Request Form in PATROL Online Banking. To create a password:

  1. Log in to PATROL Online Banking
  2. Go to Online Services
  3. Choose Online Request Forms
  4. Select Telephone Password Request

Online and Offline Safety

Get Anitvirus SoftwareUtilize anti-virus software, anti-spyware programs, and firewall protections and keep them updated. Reputable anti-virus, anti-spyware and firewall software products, include: Norton Antivirus, Trend MicroInternet Security, and McAfee Security.
Perform UpdatesKeep your computer, your operating system (e.g. Windows), your browser, and your software up-to-date.
Use Secure SitesOnly provide information on secured sites – Look at the URL line in your browser, if it displays: “httpS” the “s” stands for secure. Do not input personal information in sites only showing “http.”
Use Strong PasswordsUse complex passwords longer than 8 characters that have a mix of numbers, upper and lower case letters, and special characters. Change your passwords at least every 3 months and use different passwords for each of your online accounts.
Stay Alert and Suspicious
  • Avoid websites that appear suspicious and do not download programs from the Internet unless you trust the company or person from which it originates.
  • If you notice changes in the way your computer is operating, for instance, if it suddenly slows down for more than a few seconds and this continues to happen, there may be something malicious running in the background.  Turn your computer off and enlist the assistance of an expert for an examination.
  • Be suspicious of any email that has an urgent request for personal financial information.  Email scams can be difficult to identify because the “from address” has been forged to make it appear as if it came from someone or somewhere other than the actual source. The message will often suggest there are issues with the recipient’s account that require immediate attention. A link will also be provided to a spoof website where the recipient will be asked to provide personal/account information or download malicious software. Do not use the links in an email, instant message, or chat to get to any web page if you suspect the message might not be authentic.