At LAPFCU, we take every possible precaution to safeguard member information. You can help us, by following a few simple best practices and staying informed about the latest online scams and pitfalls.
These tips provided below can help prevent you from becoming a victim of fraud or identity theft. You can also increase your awareness of the latest scams being perpetrated by fraudsters, so you know what to watch out for.
We also recommend that you review your credit report at least once a year for suspicious activity. If you suspect that you are a victim of identity theft or fraud, please contact us and contact your local law enforcement agency immediately.
Report Identity Theft
Identity Theft Prevention and Credit Fraud Monitoring Service
Report Lost or Stolen LAPFCU Credit, Debit or ATM cards
Visa® credit card: (800) 325-3678
QuickDraw PLUS ATM/debit card: (800) 682-6075
QuickDraw ATM card: (800) 872-2843
Mobile Banking Safety
|Connect Safely||Public connections aren’t very secure; someone can steal your data or listen in on your phone call. Disabling your device’s Wi-Fi and switching to a cellular network is a good solution. And of course, don’t store your Wi-Fi password or any other password on your mobile device.|
|Download Safely||Malicious apps can accesses your record every letter or number you enter into your phone and send that information to someone. This is called “keylogging.” Make sure you only download apps from reputable developers. Downloading approved anti-virus software can also help.|
|Travel Safely||If your device has digital locking mechanisms or password-protection, use them. Some devices require you to trace a pattern or insert a PIN. If your phone is lost or stolen, they provide you with a layer of protection against people trying to access your accounts. If you do lose your phone, contact LAPFCU immediately.|
LAPFCU Account Safety
|Account Alerts||Choose to receive text alerts – preset maximum transaction amount exceeded, credit limit exceeded, and preset maximum number of transactions exceeded – that can help notify you of any suspicious account activity. Learn more here. To set up alerts:|
|Keep Information Current||Provide LAPFCU with current contact information in the event that we need to get in touch with you quickly and to ensure you are receiving important notices about security issues and other important information related to your accounts. To update your contact information, including address, telephone numbers, and email:|
|Add a Password||LAPFCU provides members with the option to add a password to their accounts. We use this password to verify your identity when you call the credit union, thus providing you with an added measure of safety and convenience. To add, change, or delete an account password, simply complete and submit our Password Request Form in PATROL Online Banking. To create a password:|
Online and Offline Safety
|Get Anitvirus Software||Utilize anti-virus software, anti-spyware programs, and firewall protections and keep them updated. Reputable anti-virus, anti-spyware and firewall software products, include: Norton Antivirus, Trend MicroInternet Security, and McAfee Security.|
|Perform Updates||Keep your computer, your operating system (e.g. Windows), your browser, and your software up-to-date.|
|Use Secure Sites||Only provide information on secured sites – Look at the URL line in your browser, if it displays: “httpS” the “s” stands for secure. Do not input personal information in sites only showing “http.”|
|Use Strong Passwords||Use complex passwords longer than 8 characters that have a mix of numbers, upper and lower case letters, and special characters. Change your passwords at least every 3 months and use different passwords for each of your online accounts.|
|Stay Alert and Suspicious|