Online Banking FAQs

Q.  How do I sign up for PATROL Online Banking?

A. Please contact 877-MY-LAPFCU (877-695-2732) or visit a branch; a Member Services Representative will be happy to assist you,

Q.  Can I reset my password online?

A. Yes you may. Our system has many self-serve features, so if you forget your password, you can reset it yourself by clicking Forgot Password or User Name, then following the prompts. Please contact 877-MY-LAPFCU (877-695-2732) if you need further assistance.

Q. I sent out a payment electronically, but the address doesn’t match what I have on my bill.

A. When payments are made electronically the addresses don’t have to match.

Q. How long does it take for the user to receive credit once a stop payment has been issued on a bill payment?

A. Once the service request is closed for the stop payment, the credit will be re-issued within 3-5 business days.

Q. How do I close a bill payment payee?

Go to Bill Payments, click on payee name, click Options then click Delete It.

Q. When you purchase a new computer, will that need to be enrolled and how do you un-enroll your old computer?

A. Any new computer would need to be registered. Old computers can be un-enrolled by deleting “cookies” from that computer in the browsing history.

Q. Do cookies or pop-ups need to be enabled to access the browser-based solution?

A. Yes to take full advantage of the service.

Q. Are there any issues with cookie installation for those that have personal firewalls?

A. Personal firewalls should not affect the installation of the browser cookie.

Q. What is the cutoff time for using online bill pay to pay bills on the same day?

A. The cutoff time for paying bills the same day is 7:30 p.m. PST, and expedited payment cutoff is 3:30 pm PST.

 

 

 0713-48D