We’re happy to hear from you!
We encourage members with specific account questions to log on to PATROL Online Banking and click “support” in the upper right corner. You can send a secure email or chat live with a representative.
IMPORTANT PHONE NUMBERS
Debit Card Activation and PIN Change (Domestic): (866)762-0558
Debit Card Activation and PIN Change (International): (501)588-7531
VISA Credit Card Activation: 800-543-5073
Debit/ATM Dispute Resolution: 866-484-2254
VISA Credit Dispute Resolution: 800-854-1557
Debit Card: 888-241-2510
VISA Credit Card: 800-325-3678
Telephone: (877) MY-LAPFCU (877-695-2732) Available 24 Hours a Day, 7 Days a Week
Postal Mail: P.O. Box 10188 Van Nuys, CA 91410
In Person: Click HERE for branch locations and hours
Secure email and online chat: Available in PATROL Online Banking — click “support” in the upper right
Unsecure email for general comments and feedback (NOTE: Please do not include any sensitive information in your email, such as your account, member, or social security number): firstname.lastname@example.org
LAPFCU isaccepting advance requests for 2018 pocket calendars (limit of two calendars per member). If you wish to place an order, please email us with your request at email@example.com.
The Supervisory Committee encourages any comments or inquiries from members regarding your concerns or the financial condition of the Credit Union. You may address your correspondence to:
P. O. Box 14452
Van Nuys, CA 91409
Please do not send deposits or account-related correspondence to the above address.
* Please note: e-mail is not a secure form of communication. Do not include confidential information, such as your membership number, credit card number, or PIN number in the body of your email. For sensitive inquiries, please use our secure contact form located above. Any requests that require positive member identification will not be processed.