Fraud Protection - LAPFCU Has You Covered

To help minimize the possibility of fraud and identity theft incidents, the Los Angeles Police Federal Credit Union (LAPFCU) works hard to keep members’ assets safe, while minimizing any inconveniences.

LAPFCU works with the country’s top fraud protection services to monitor activity on our member’s VISA Credit card, QuickDraw and QuickDraw Plus Debit/ATM cards to notify us -- and you -- of any suspicious transactions. Through these services, you receive continual monitoring of your card’s activities to help identify and prevent fraudulent transactions on your accounts.

When fraudulent card activity is suspected, such as out of the ordinary merchants or uncharacteristic transactions where you have no previous purchase history, you will be contacted immediately by a fraud analyst to verify the transaction. If card activity cannot be verified, the transaction will be marked as suspicious and a card block will be instituted. (To ensure we are able to contact you in a timely manner, LAPFCU requests that members maintain current phone numbers with us at all times. Please call 877-MY-LAPFCU (877-695-2732) if you need to update your information.)

If LAPFCU believes your card is being used illegally and you can not be reached, your card may be blocked for all transactions.

For added protection against fraudulent transactions, blocks have been implemented in the following countries: Italy, Spain, Great Britain (UK), Malaysia, Hong Kong, Japan and Mexico. If you are traveling to those countries and plan to use your QuickDraw Plus Debit Card, QuickDraw and Visa Credit cards, please notify us in advance of your travel to help avoid interruptions in service.

For more information about our fraud protection practices, please contact a Member Service Representative at 877-MY-LAPFCU (877-695-2732) or visit us at www.lapfcu.org.