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Frequently Asked Questions


 

LAPFCU Mobile FAQs


Do I need to sign up for LAPFCU Mobile?
LAPFCU Mobile is a free service offered to our members who wish to conduct their online banking using a smart phone, tablet or web-enabled mobile phone.

To get started using LAPFCU Mobile, you will need a PATROL Online Banking account. To set up a new, free PATROL account, stop by a branch or call 877-MY-LAPFCU (877-695-2732). If you've already set up a PATROL account but need help signing on for the first time, please visit our PATROL first time log in page.


Mobile App FAQs

 

Does LAPFCU offer mobile apps for my smart phone?
Yes. LAPFCU has mobile apps for iPhone, iPad and Android smart phones and tablets. You can download the iPhone or iPad app from the Apple Store, and the Android app from Google Play.

How do I get the LAPFCU Mobile app on my smart phone?
The LAPFCU Mobile app is available for free download to your iPhone or iPad at the Apple Store, and Android smart phones and tablets at Google Play. Simply click on the Apple Store link on your iPhone/iPad, or the Google Play link on your Android device. Then, type LAPFCU in the search field to locate LAPFCU Mobile app. Click on the Install button and the app will automatically install on your smart phone or tablet.

Can I deposit checks using my smart phone?
Yes! Using Remote Deposit Capture, depositing checks has never been more convenient. Whether you're at home or on the road, use Remote Deposit Capture to deposit checks using your smart phone. It's quick and easy – simply take a photo of your check, verify the check information and securely submit your deposit for online processing.

Note: Remote Deposit Capture will be available in the first quarter of 2013.

Is there a fee to deposit checks with Remote Deposit Capture?
No, Remote Deposit Capture is a free service offered to LAPFCU members. However, there may be wireless data usage charges on your smart phone. Check with your wireless carrier for details.


Web-Enabled Mobile FAQs


I don't have a smart phone. Can I use mobile banking on my standard mobile phone?
Yes. If your mobile phone includes web browsing capability, simply access your mobile phone's web browser feature and key in mobile.lapfcu.org in the browser address field. LAPFCU's mobile website auto-senses your mobile phone and optimizes the data display to accommodate your phone's screen. You will then be able to log on to PATROL Online Banking and use our online banking services.

I am trying to access the new mobile web site lapfcu.org, but I am getting a page that says "Powered by Mshift." Is this the current mobile web application?
No. Most telephonic web browsers will automatically re-route you to the new web site, but you may need to clear your internet web browser and "cookies" to access the new site.
 

What if my smart phone or mobile phone is lost or stolen?
If your phone is lost or stolen, please do the following:
Call LAPFCU at 877-MY-LAPFCU (877-695-2732) or go to our Mobile Banking page to disable text banking on your mobile phone
Contact your mobile service provider to disable or suspend your mobile service

 

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Download the new LAPFCU
Mobile App now!
iTunes Store
Google Play

LAPFCU Mobile App Available for
iPhone, iPad and Android devices

 
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