Which PATROL Online Banking services does LAPFCU’s Mobile Banking service include?
LAPFCU’s Mobile Banking service includes the following Internet Banking services:
How do I access LAPFCU’s Mobile Banking service?
To access LAPFCU’s Mobile Banking service, you need to be signed up for PATROL Online Banking and have a Web-enabled wireless device with an Internet connection. Simply enter the PATROLMobile Banking website address — http://mobile.lapfcu.org — into the browser of your Web-enabled wireless device and then log in securely using your PATROL Online Banking user ID and password.
Can I use LAPFCU’s Mobile Banking service if I don’t have a PATROL Online Banking account?
No. You must have a PATROL user ID and password in order to use LAPFCU’s Mobile Banking service.
How do I obtain a PATROL Online Banking user ID and password?
Simply call 877-MY-LAPFCU (877-695-2732) to get started with PATROL Online Banking.
Is there a fee for using LAPFCU’s Mobile Banking service?
No. LAPFCU’s Mobile Banking service is free of charge. However, standard text messaging and other rates from your wireless provider still apply.
Is LAPFCU’s Mobile Banking service secure?
LAPFCU’s Mobile Banking service is encrypted using the Wireless Transport Layer Security (WTLS) protocol, which provides the highest level of security available today. All data that pass through the wireless gateway, MShift’s servers and LAPFCU’s PATROL Online Bankingweb servers are also encrypted using the Secure Socket Layer (SSL) layer. In addition, when you first log into LAPFCU’sMobile Banking service, you may be asked to respond to the security questions that you have established when you first registered for PATROL Online Banking, or when you were requested to set-up Enhanced Login Security. Enhanced Login Security provides an additional authentication level beyond your username and password. Enhanced Login Security identifies you as the true owner of your accounts by recognizing not only your password but your Web-enabled wireless device as well.
Which mobile devices are supported by LAPFCU’s Mobile Banking service?
You can access LAPFCU’s Mobile Banking service from any Web-enabled wireless device with an Internet connection, such as a phone (WAP phones), PalmOne OS device, iPhone, Pocket PC device or RIM Blackberry device.
What happens if I get locked out of LAPFCU’s Mobile Banking service?
As with PATROL, first attempt to reset your password using PATROL’s “Forgot Password” option located on our Home Page. If you are unsuccessful, please call LAPFCU’s Member Services at 877-MY-LAPFCU (877-695-2732) to request to have your password reset. Once your password is reset, you must first specify your new password on LAPFCU’s PATROL Online Banking website via a computer. For security reasons, you may not specify your new password on LAPCFU’s Mobile Banking service. Once your new password has been reset via a computer, you may use your new user ID and password to immediately log in to LAPFCU’s Mobile Banking service.
1. I keep getting locked out of my account when I try and log in on my mobile phone. Why doesn’t it accept my log-in information?
Using your mobile phone to enter data takes a little practice. Passwords are case sensitive; make sure you are entering your password exactly as it is set up. If your password begins with a lower-case letter, you may need to use your phone’s shift key to change the default from upper case. In addition, some phones require extra shift key presses to enter numbers instead of letters.
2. Why can’t I see the first few transactions of my account history?
Due to the screen size on the mobile phone, only a limited amount of information can be displayed. Some mobile phones take you to the middle or bottom of a new page instead of the top. To make sure you are at the top of the page, use the up arrow key on the phone to scroll all the way to the top of the page. If you want to view more information below, use the down arrow key to scroll down until you come to a "More" link. When you click on "More," it will take you to the next page of information.
3. How do I know if my phone is web-enabled?
If you have a MiniBrowser, MicroBrowser or Wireless Web on your phone’s main menu, then it is web-enabled. Contact your mobile phone carrier to confirm that your phone is web-enabled and that the service is activated.
1. How do I access LAPFCU’s Mobile Banking service on my RIM Blackberry Phone?
You must ensure that you have a browser, such as the Go.web browser, installed on your RIM Blackberry. If you are not sure if your RIM Blackberry has a browser installed, please check with your service provider. Once you verify that you have a browser, you may simply enter our URL (Internet address) in your browser: http://mobile.lapfcu.org
2. Why am I unable to log in using my Blackberry phone?
Please check the settings on your Blackberry phone to ensure it is enabled to browse Secure/SSL sites.
3. When I attempt to go to http://mobile.lapfcu.org, I get an error message.
You may get the message, "Access Denied: Insecure SSL Request."
When clicking on More Info, you may also receive the following message:
"Your MDS has been configured to deny SSL requests to servers that have certificates which are untrusted or expired. Try using Device Side SSL which can be modified in your TLS Options. Contact your system administrator with any questions."
If you receive these messages, change your Blackberry Options settings as follows: Select Options, then TLS; under the TLS Default, select Change Option to "Handheld," not "Proxy."
1. I am able to view the home page of LAPFCU’s Mobile Banking service on my Pocket PC, but when I attempt to log in I get an error message.
When you attempt to gain access to a secure Web site from Windows CE, you may receive the following error message:
"Unable to establish secure connection"
Microsoft Pocket Internet Explorer may issue either of the following error messages:
"The page you are looking for cannot be found" or "Unable to establish secure connection"
To resolve this issue, update to the Microsoft High Encryption Pack for Pocket PC. This add-on supports MD% certificates with the new hashing algorithm. For information about how to update to the Microsoft High Encryption Pack for Pocket PC, visit the Microsoft Web site and use the search terms: "High Encryption Pack for Pocket PC"
Download the needed file, and then synchronize your pocket PC.
1. How do I access LAPFCU’s Mobile Banking service on my Palm?
First, please ensure that your PalmOne Handheld has an Internet connection via a wireless Internet service provider (Wireless ISP). Once you verify that you can connect to the Internet, you can access LAPFCU’s Mobile Banking by simply entering the following URL (Internet address) in your browser: http://mobile.lapfcu.org.
Mobile Phone Carrier FAQs and Tutorial Links
Sprint PCS: Sprint PCS Phone User Guides & Tutorials
Verizon Wireless: Verizon Wireless Mobile Web Information
AT&T Wireless: AT&T Wireless Phone & Device Support
T-Mobile: T-Mobile Phone & device support
